INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of jewelry do you offer?

We offer a diverse selection of jewelry, including rings, necklaces, bracelets, earrings, and more, crafted from high-quality materials such as gold, silver, and precious gemstones.

Is all your jewellery authentic?

Yes, all our gemstones are natural, and we use genuine 925 Silver in our products. Each piece comes with a certificate of authenticity to guarantee its quality.

How do I determine my ring size?

We provide a comprehensive sizing guide on our website to help you find your perfect fit. If you're still unsure, our customer service team is available to assist you.

What payment methods do you accept?

We accept various payment methods, including major credit/debit cards, PayPal, and other secure payment gateways.

Is my payment information secure?

Absolutely. We use SSL encryption and secure payment gateways to ensure your personal and payment information is protected.

Do you offer international shipping?

Yes, we ship internationally. Shipping rates and delivery times vary depending on the destination. Please refer to our shipping policy for detailed information.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor your shipment's progress.

What is your return and exchange policy?

We offer To initiate a return, please contact us within 7 days of receiving your order return and exchange policy. Items must be returned in their original condition. Customized or personalized items may have different terms. Please review our return policy for complete details.

Do you offer customization or personalization options?

Yes, we offer customization options for select pieces, including engraving and bespoke designs. Contact our customer service for more information on creating a personalized piece.

How should I care for my jewelry?

To maintain the beauty of your jewelry, we recommend keeping it away from harsh chemicals, storing it in a jewelry box when not in use, and cleaning it regularly with a soft cloth. For specific care instructions, please refer to our jewelry care guide.

These FAQs are designed to provide clarity on common questions. If you have further inquiries, feel free to contact our customer support team.

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