Return & Exchange Policy for Inaara.pk

At Inaara.pk, we are dedicated to providing you with beautiful, high-quality jewelry that you’ll love. We want you to shop with confidence, and we’ve designed our return and exchange
policy to give you peace of mind. We believe in offering not only exceptional jewelry but also a smooth and customer-friendly experience. Our team takes great pride in every piece we
create, and we are committed to ensuring your satisfaction with your purchase.

In the rare case that your jewelry doesn’t meet expectations, we’ve got a straightforward process in place to make it right.

We want you to enjoy your new jewelry, but if for any reason the product arrives with a defect or flaw, we’ll be happy to assist with a return or exchange. We kindly ask that you carefully read our terms to ensure a smooth process.

Return Policy:

We offer a return policy only for defective or damaged items, or if the product does not match what was ordered. To initiate a return, please contact us within 7 days of receiving your
order.

Eligibility for Returns:

  • The product must be unused, unworn, and in its original packaging.
  • The product must have a defect, damage, or not match the order specifications.
  • Customized products are non-returnable unless defective.

How to Return:

  1. Email us at info@inaara.pk within 7 days of receiving your order.
  2. Provide your order number, photos of the product showing the issue, and a brief explanation of the problem.
  3. Once approved, we’ll share return instructions, including the return address.
  4. Please use a trackable shipping service and provide the tracking number to us.

Return Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds will be processed once we receive and inspect the returned item.
  • Refunds can take 5-14 business days to appear in your account, depending on your
    bank or payment provider.

Exchange Policy:

At Inaara.pk, we currently do not offer exchanges unless the item is defective, damaged, or incorrect. If you receive a defective item and would prefer an exchange, please follow the steps below.

How to Exchange:

  1. Email info@inaara.pk with your order details and the reason for exchange.
  2. If approved, send the defective or incorrect item back to us, and we’ll send you a replacement as soon as we receive the returned item.
  3. Exchanges are only available for defective or damaged items and are subject to Availability.

Terms for Exchanges:

  •  The item must be in its original, unused condition.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Customized products cannot be exchanged unless defective.

Important Notes:

  • Items that have been altered by the customer (such as resizing or engraving) are not eligible for returns or exchanges.
  • If the product shows signs of wear, damage, or alteration, we may not be able to accept it for return or exchange.
  • Refunds will be processed to the original payment method used at the time of purchase.

We are here to ensure your satisfaction with every purchase and want to make sure that you love your jewelry from Inaara.pk. If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@inaara.pk.

Thank you for choosing Inaara.pk!